Are you finding it difficult to be assertive and non-confrontational? Are you known for your sarcasm? Do you struggle to deal with someone who is sarcastic toward you? Are you having a hard time speaking up? Are you too blunt? Do you find yourself blowing up? Are you tired of the conflict? Are you tired of not getting your needs met?

You are hired by a company by demonstrating your skills and knowledge. But what makes the difference in developing your career is your ability to work well with people in order to provide quality products and services.  This workshop will help you do that.

This Interpersonal Communication Skills workshop is interactive. It includes small group exercises, large group discussions, and instructor explanations.

This workshop is designed for those who are seeking effective ways to:

After completing this course, you'll be able to:

• Explain the differences between assertive, aggressive, passive, and passive aggressive behaviors and the impact each behavior has on relationships
• Listen more effectively
• Use four assertive communication tools
• Manage you own anger and deal with other people's anger

• Project Managers / Team Leaders
• Team Leaders moving into team leadership positions
• Key Team Members
• Functional Managers
• Process and Performance Improvement Team Members
• Business Planning Personnel

Upon successful completion, you will receive an Integrated Process Developers, Inc (IPDI) certificate of completion.