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![View Doug Boebinger, PMP [LION][Project Mgmt Guru]'s profile on LinkedIn](http://www.linkedin.com/img/webpromo/btn_myprofile_160x33.png)
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IPDI is a Registered
Education Provider® (REP®) with the Project
Management Institute®
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| Dealing
with Difficult People Workshop |
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18 PDU online course
| COURSE
DESCRIPTION |
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If you are struggling to deal with
people who blow up, attack, whine, or break promises, this workshop
is for you.
This workshop is designed to help you
use strategies for relating to people who are angry, sarcastic or
back handed, complain, or say "yes" but don't follow
through. It provides you tools and practice time to help you: (1)
speak openly and respectfully, and (2) deal with difficult
situations without being confrontational or backing down.
The instructor uses presentations,
group discussions, and practice exercises during this workshop.
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| LEARNING
OBJECTIVES |
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After completing this course, you'll be able to:
- Explain what drives people to
resort to difficult behaviors
- Explain the do's and do not's of
dealing with difficult people
- Use assertive interventions
- Manage your own anger assertively
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| WHO
SHOULD ATTEND |
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- Project Managers /
Team Leaders
- Team Leaders moving
into team leadership positions
- Key Team Members
- Functional Managers
- Process and Performance
Improvement Team Members
- Business Planning
Personnel
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| COURSE
LENGTH |
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1 day, 7 PDU course
Upon successful
completion, you will receive an Integrated Process Developers, Inc
(IPDI) certificate of completion.
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| COURSE
SIZE |
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12 - 20 people in your company |
| COURSE
COST |
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Contact
IPDI for a proposal to bring this course to your
organization. |
| LOCATION |
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Training courses can be held at your company's
location or training center. |
| PRE-REQUISITES |
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An open mind and a willingness
to learn. |
| REGISTRATION |
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To schedule a workshop for your company,
contact IPDI for a proposal to bring
this course to your organization.
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